Troubleshooting
Sorry to hear you have trouble using MySync.
If you encounter any problems while using MySync, you can get possible solutions in one of the following ways::
Feel free to email us, we are looking forward to receiving any suggestions or comments you have about MySync, as well as any issues you encounter.
Give us feedback
We will respond to your email within 2 business days！
How to report a Bug ?
In order to receive the fastest Technical Support, please provide the following information to help us:
Of course, if you are unable to provide the following information, you can also contact us directly and we can assist you step by step in solving the problem you encounter.
- What version you are using.
- Your operation system version.
- Please provide a description of the problem you are currently experiencing. (Of course, the more detailed the better)
- If possible, please include the debug logs from the MySync application.